Refund policy

AURIQ Return and Refund Policy

1. Return Window and Eligibility Every piece of AURIQ jewelry is meticulously crafted to order.

  • Standard Catalog Pieces: We accept returns within 14 calendar days from the date of package delivery.

  • Custom and AI-Designed Pieces: Due to their highly personalized nature, all custom commissions, customized modifications, and exclusive AI-generated designs are strictly non-refundable and cannot be exchanged.

2. Condition of Returned Items To be eligible for a return, standard catalog items must be:

  • Unworn, undamaged, and in pristine original condition.

  • Returned with all original AURIQ packaging intact, including the velvet hardshell jewelry case, rigid outer box, and all included documentation.

Items exhibiting signs of wear, alteration, or damage will be rejected and returned to the customer at their expense.

3. Return Costs and Fees

  • Return Shipping: The customer is responsible for all return shipping costs. We strongly recommend using a fully tracked and insured shipping courier, as AURIQ is not liable for items lost in transit.

  • Restocking Fee: Because our catalog pieces are manufactured to order specifically for you, all eligible returns are subject to a 20% restocking fee. This amount will be deducted directly from your final refund.

4. How to Initiate a Return To start a return for an eligible item, please contact our support team at contact@auriq.jewelry with your order number. If your request is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Items sent back to us without prior authorization will not be accepted.

5. Refund Processing Once your returned item is received and undergoes our quality control inspection, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 14 business days of receipt. Please note that your bank or credit card provider may require additional time to post the transaction to your account.

6. Defective or Incorrect Items In the rare event that you receive an item with a manufacturing defect, you must notify us within 48 hours of delivery. We will assume all shipping costs to repair or replace the item to our exact specifications.

Paid-estimate price-increase refusal exception

If AURIQ proposes a revised total for a paid estimate and you decline, we apologise, cancel the affected order and provide a full refund without deductions. The refund covers all successful captures less refunds already successfully completed, including earlier additional payments and AURIQ-collected shipping and tax, through the original payment methods. Supplier advances, CAD expenditure, processing costs and restocking fees are not deducted. This remedy applies to custom and AI-designed pieces and overrides the custom-item non-refundability and 20% restocking provisions above for this situation. Previously accepted firm-price terms and mandatory rights remain intact. Contact contact@auriq.jewelry for assistance.